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Top help desk procedures Resources

Our Top help desk procedures Resource

IT Service Management Policy Template ITIL

The IT Service Management Policy Template is a 88 page document that contains policies, standards,  procedures and metrics.  Chapters of the template include:

  • Service Requests Policy

  • Help Desk Policy

  • Help Desk Standards

  • Help Desk Procedures

  • Help Desk Service Level Agreement

  • Change Control Standard

  • Change Control Quality Assurance Standard

  • Change Control Management Workbook

  • Documentation Standard

  • Application Version Control Standard

  • Version Control Standard

  • Internet, e-Mail and Electronic Communication Policy

  • Blog & Personal Web Site Policy

  • Travel and Off-Site Meeting

In addition, the  ITSM template includes the Business and IT Impact Questionnaire, a Change Control Request Form and an Internet Use Approval Form. It conforms with ITIL.  

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