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IT Service Management Policy Template ITIL
The IT Service Management Policy Template is a 88 page document that contains policies, standards, procedures and metrics. Chapters of the template include:
-
Service
Requests Policy
-
Help
Desk Policy
-
Help
Desk Standards
-
Help
Desk Procedures
-
Help
Desk Service Level Agreement
-
Change
Control Standard
-
Change
Control Quality Assurance Standard
-
Change
Control Management Workbook
-
Documentation Standard
-
Application Version Control Standard
-
Version
Control Standard
-
Internet, e-Mail and Electronic Communication Policy
-
Blog & Personal Web Site Policy
-
Travel
and Off-Site Meeting
In addition, the ITSM template includes the
Business and IT Impact Questionnaire, a Change Control
Request Form and an Internet Use Approval Form. It conforms
with ITIL.
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