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IT Service Management Policy Template ITIL

The IT Service Management Policy Template is a 88 page document that contains policies, standards,  procedures and metrics.  Chapters of the template include:

  • Service Requests Policy

  • Help Desk Policy

  • Help Desk Standards

  • Help Desk Procedures

  • Help Desk Service Level Agreement

  • Change Control Standard

  • Change Control Quality Assurance Standard

  • Change Control Management Workbook

  • Documentation Standard

  • Application Version Control Standard

  • Version Control Standard

  • Internet, e-Mail and Electronic Communication Policy

  • Blog & Personal Web Site Policy

  • Travel and Off-Site Meeting

In addition, the  ITSM template includes the Business and IT Impact Questionnaire, a Change Control Request Form and an Internet Use Approval Form. It conforms with ITIL.  

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Service Level Agreement Template
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Service Level Agreements - Executive Summaries - CIO
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Service Level Agreements, Service Contracts, SLA
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Service Level Agreement and SLA Guide
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Service Level Agreement
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Sample SLA: Outsourced help desk, from TechRepublic - White Papers, Webcasts and Case Studies - TechRepublic
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Sample Service Level Agreement Format
Sample Service Level Agreement Format The following is a sample of a service level agreement format between the Service Provider and the customer. This sample agreement only shows the suggested minimum topics to be addressed.

Sample SLA: Outsourced help desk, from TechRepublic - Downloads - TechRepublic
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Darwin Executive Guides - Service Level Agreements
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Sample SLA
Service Level Agreement. Guidelines for. iSeries Service Providers. Sample SLA. xSP Prime Solution Center for iSeries. IBM Rochester, MN. Overview. The following is an example of a Service Level Agreement or SLA. It is intended to used as a

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