sample service level agreement

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IT Service Management Policy Template ITIL

The IT Service Management Policy Template is a 88 page document that contains policies, standards,  procedures and metrics.  Chapters of the template include:

• Service Requests Policy

• Help Desk Policy

• Help Desk Standards

• Help Desk Procedures

• Help Desk Service Level Agreement

• Change Control Standard

• Change Control Quality Assurance Standard

• Change Control Management Workbook

• Documentation Standard

• Application Version Control Standard

• Version Control Standard

• Internet, e-Mail and Electronic Communication Policy

• Blog & Personal Web Site Policy

• Travel and Off-Site Meeting

In addition, the  ITSM template includes the Business and IT Impact Questionnaire, a Change Control Request Form and an Internet Use Approval Form. It conforms with ITIL.  

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