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Press
Release - March 03, 2005
   
Janco
Releases Information Technology Service Management Template (ITSM)
Park City, UT - Janco Associates (www.e-janco.com
and
www.it-toolkits.com) announced the release of its IT Service
Management Template. IT Service Management (ITSM) is defined as part of
a rapidly accepted standard of best practices known as IT Infrastructure
Library (ITIL). The IT Service Management template joins Janco’s CIO
and IT Productivity series of tools and templates which include their
popular Sarbanes Oxley Compliance Resource Kit and Disaster Recovery
Plan Template.
Victor Janulaitis, CEO of Janco said “IT
infrastructure productivity is the core of our firm’s practice. We have
created a set of tools to improve the productivity and quality of service
provided by the IT function. With the IT Service Management Template and
our Sarbanes Oxley Compliance Resource Kit enterprises of all sizes can
quickly implement best practices.”
The IT Service Management Template (www.e-janco.com/itsm.php)
contains policies, standards, procedures and metrics for Change Control,
Help Desk and Service Request processing. The ITSM Template also contains
Janco’s Business and IT Impact Questionnaire, a Change Control Request Form
and an Internet Use Approval Form.
The Sarbanes Oxley Compliance Resource Kit (www.e-janco.com/sox.php)
which was released in January now has a Platinum Edition which contains the
IT Service Management Template.
Janco also announced the
activation of its new web site
www.it-toolkits.com. The site provides productivity tools for IT and
the Chief Information Officer in particular. Included are Janco’s Browser
Study, CIO Productivity Kit, Disaster Recovery Template, Security Template,
IT Salary Survey, IT Job Descriptions, and Sarbanes-Oxley Compliance
Resource Kit.
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