IT Service Management (ITSM)
Service Oriented Architecture (SOA)

ITIL Compliant -- Policy Template

Change Control - Help Desk - Service Requests
Blog - Personal Web Site - Sensitive Information

The IT Service Management Policy Template is a 126 page document that contains policies, standards,  procedures and metrics that comply with version 2 and 3 of the ITIL Standard.  Chapters of the template include:

• Service Requests Policy

• Service Request Standard

• Help Desk Policy

• Help Desk Standards

• Help Desk Procedures

• Help Desk Service Level Agreement

• Change Control Standard

• Change Control Quality Assurance Standard

• Change Control Management Workbook

• Documentation Standard

• Application Version Control Standard

• Version Control Standard

• Internet Policy

• e-Mail Policy

• Electronic Communication Policy

• Blog & Personal Web Site Policy

• Travel and Off-Site Meeting

• Sensitive Information Policy

In addition, the  ITSM template includes the Business and IT Impact Questionnaire, a Change Control Request Form and an Internet Use Approval Form. It conforms with ITIL.

The template can be purchased by itself or with supporting job descriptions.  We do provide an update service for the template as it is modified.  You can see a full table of contents and some sample pages by clicking on the link below.
 

	Standard  Edition	Silver Edition	Gold Edition	Platinum Edition
ITSM - SOA Template Word	X	X	X	X
ITSM - SOA 14 Job Descriptions (see list of job descriptions below)		X	X	X
204 IT and Internet Job Descriptions			X	X
IT & Internet Position Description HandiGuide				X

 

The ITSM Job bundle contain the following 14 job descriptions:

1. Director Sarbanes-Oxley Compliance
2. Manager Change Control
3. Manager Customer Service Center
4. Manager Help Desk Support
5. Manager Metrics
6. Manager Quality Control
7. Manager Service Level Reporting
8. Manager User Support
9. Capacity Planning Supervisor
10. Change Control Analyst
11. Change Control Supervisor
12. Help Desk Analyst
13. Metrics Measurement Analyst
14. Quality Measurement Analyst

The Information Technology Service Template comes in Word and PDF Formats.  In addition the Silver version include the 14 job descriptions listed above (PDF and Word format), the Gold version includes the 204 jobs from our Internet and IT Position Descriptions HandiGuide, and the Platinum Edition contain the PDF (639 page) Internet and IT Position Description Handiguide - 2007 Edition.

 

IT Service Management News

 

Market Wire - Bridgestone Firestone Off Road Tire Company Hits the Road With TechExcel
November 27, 2007 -- TechExcel, Inc., the leading provider inunified Application Lifecycle Management (ALM) and IT Service Management(ITSM) and Support software, today...  - more info 

 

Business Wire - mValent Announces Support for HP IT Operations Solutions
November 26, 2007 -- BURLINGTON, Mass. -- mValent, Inc. (http://www.mvalent.com), a leading provider of automated application configuration software, today announced...  - more info 

 

Business Wire - Integration Technologies Group Attains ITIL Certification for Flagship Enterprise Software
November 23, 2007 -- CENTRE successfully completes 11-month PinkVerify[TM] Service Support certification process FALLS CHURCH, Va. -- Integration Technologies Group,...  - more info 

 

Market Wire - TechExcel Service Suite Achieves Pink Elephant's PinkVerify(TM) Certification for Compatibility With ITIL Best Practices
November 8, 2007 -- TechExcel, Inc., a leading provider of helpdesk, IT service management (ITSM), and application lifecycle management(ALM) software, today announced...  - more info 

 

Market Wire - Maryville Technologies Joins Kinetic Data Partner Program
October 25, 2007 -- Kinetic Data, the leading provider ofthird-party business servicemanagement ( BSM ) tools forthe BMC Remedy Action RequestSystem (ARS) platform,...  - more info 

 

Market Wire - Windward Awarded Contract for Department of Interior IT Service Management Maturity Assessment
October 23, 2007 -- Windward, the premier operations managementsolutions firm, announced that the US Department of Interior (DOI) awardedWindward a contract for...  - more info 

 

Market Wire - Mitsubishi Research Institute DCS Co., Ltd (Japan) Selects MKS Integrity for ITSM/ITIL
October 17, 2007 -- MKS Inc. (TSX: MKX) today announced that Mitsubishi Research Institute DCS Co., Ltd (DCS) had selected Japanese edition of MKS Integrity for...  - more info 

 

Business Wire - iET Solutions and Third Sky to Host Web Seminar - ITIL in the Real World: Simplifying Availability Management
October 15, 2007 -- FRAMINGHAM, Mass. -- iET Solutions: WHO: Michael Robinson, Vice President at Third Sky, a full service provider of IT Service Management solutions;...  - more info 

 

Market Wire - TechExcel Named to Software Magazine's 25th Annual Software 500
October 15, 2007 -- TechExcel, Inc., the leading provider inunified Application Lifecycle Management (ALM) and IT Service Management(ITSM) software, today announced it...  - more info 

 

Market Wire - Evergreen Systems Announces October 16 Webinar on IT Change Management
October 5, 2007 -- Evergreen Systems( http://www.evergreensys.com/ ), a leader in the area of ITIL, ITSM and ITAMconsulting, announced today that it will offer a...  - more info