The IT Service Management Policy Template is a 126 page document that contains policies, standards, procedures. It is an invaluable source of policies within the IT service sector. Whether you work as a System Administrator for o2.co.uk or a Google software engineer, chances are there's something in here that will benefit they way in which you coordinate your business practices. This is essential reading for anyone who wants to refine their policies in IT service management. Chapters of the template include:
Service Requests Policy
Service Request Standard
Help Desk Policy
Help Desk Standards
Help Desk Procedures
Help Desk Service Level Agreement
Change Control Standard
Change Control Quality Assurance Standard
Change Control Management Workbook
Documentation Standard
Application Version Control Standard
Version Control Standard
Internet Policy
e-Mail Policy
Electronic Communication Policy
Blog & Personal Web Site Policy
Travel and Off-Site Meeting
Sensitive Information Policy
In addition, the ITSM template includes the Business and IT Impact Questionnaire, a Change Control Request Form and an Internet Use Approval Form. It conforms with ITIL.
The template can be purchased by itself or with supporting job descriptions. We do provide an update service for the template as it is modified. You can see a full table of contents and some sample pages by clicking on the link below.
Standard
EditionSilver Edition Gold
EditionPlatinum
EditionITSM - SOA Template Word X X X X ITSM - SOA 14 Job Descriptions
(see list of job descriptions below)X X X Over 230 IT and Internet Job Descriptions X X IT & Internet Position Description HandiGuide X
The ITSM Job bundle contain the following 14 job descriptions:
1. Director Sarbanes-Oxley Compliance
2. Manager Change Control
3. Manager Customer Service Center
4. Manager Help Desk Support
5. Manager Metrics
6. Manager Quality Control
7. Manager Service Level Reporting
8. Manager User Support
9. Capacity Planning Supervisor
10. Change Control Analyst
11. Change Control Supervisor
12. Help Desk Analyst
13. Metrics Measurement Analyst
14. Quality Measurement Analyst
The Information Technology Service Template comes in Word and PDF Formats. In addition the Silver version include the 14 job descriptions listed above (PDF and Word format), the Gold version includes all of the jobs from our Internet and IT Position Descriptions HandiGuide, and the Platinum Edition contain the PDF (639 page) Internet and IT Position Description Handiguide
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