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IT Infrastructure - News

July 26th, 2010
Social networking policy is a must
Social networks are
about radically transforming the traditional battlefield of marketing and PR.
Your social networking policy, in turn, is the rule book that defines the
guidelines used to wage and win this war of the new media. While beginners new
to the scene might mistake the presence of a policy for social networking as
nothing more than a protective mechanism, the truth is that it exists not to
limit but really to liberate participants.
Applied properly, the strategic use of social networks will allow a David to
outmaneuver and outrun Goliaths, or for heavyweights to propel their reputation
and brand awareness to greater heights. As social media
gurus have said, “The unique characteristics of disembodied
identities in the virtual world can radically transform rules that traditionally
govern social groups.”
This is evidenced in the way large corporations are hiring digital or social
media managers, or incorporating such roles into the primary job
responsibilities of existing PR or marketing executives. As companies strive to
cash in the rewards of successfully engaging social media, guidelines are
required to formalize a company's strategy in this new, uncharted terrain. In
addition, there is a need to recognize and protect social media practitioners
within the company.
Taken together, it is clear that there is a need to craft a proper social
networking policy so as to maintain a degree of consistency in your
organization's engagement of social media. So what does a social networking
policy consist of? The quick answer might be to point you toward a sample of a
simple social networking policy on www.e-janco.com. -
more info
July 24th, 2010
As the economy moves towards recovery, CIOs need to develop new strategies to
be successful in the every changing business environment. This new
strategy need to be structured around the following business imperatives.
- Technology solutions need to be flexible and focused on IT Service Management and Service Oriented
Architecture. Businesses must be able to respond to opportunities and
challenges faster than ever before. Businesses are battling other
well-resourced organizations that may be based where the opportunity
originated, lower cost market, or another company that is reaching out for new
opportunities. In order to compete, businesses have to be able to rapidly
deliver products or service as good, or better, than that of any other
company.
- Complexity should be avoided - infrastructure is key.
Simplicity has always been rewarded, as the scope of technology increased this
has led to increased complexity and risk. While per unit costs of technology
typically are decreasing, in aggregate IT and technology cost are increasing.
With the pressure on IT to act less as a cost center and more as a way to
increase the profitability of business units, just adding more storage, more
bandwidth, or additional technologies throughout the organization is no longer
viable. Instead, successful CIOs are investing in technologies like continuous
data protection, virtualization, and wireless connectivity to help IT slim
down its footprint while increasing their businessÂ’s competitive advantages.
- Mandated requirements have moved
security to be a top priority. With the growing importance of digital
applications and data, the sources of threats to enterprise data have
multiplied dramatically. Everything from natural disasters to criminals to
corrupt sources within the company might try to steal or corrupt data. While
businesses do everything that they can to stop these threats in the first
place, they still must be prepared to recover from these threats as quickly as
possible.
- Business Continuity and
Disaster Recovery plans are no longer optional. As businesses have
expanded the need for anytime, anywhere application access has become a
requirement. At the same time, global 24/7 operations have shrinking
maintenance windows and a need for applications to be running at all times.
Delay or loss of data for any reason – system failure, natural disasters – has
a domino-like effect across the entire organization, at any time of the day or
night.
-
more info
July 13th, 2010
Steps to Take Before Disaster Strikes
Business continuity and disaster
preparedness tips that businesses need to implement immediately.
-
Validate that
police and other first responders can contact the right people in your
business - Research the Reverse 911 program for your area and
register your business cell phones, voice over IP numbers or pagers. In an
emergency situation, Reverse 911 enables emergency officials to send out an
automated call to everyone registered in a specific area with important
information.
-
Program emergency
numbers into business cell phones - Save emergency phone numbers for
local police and fire departments into your cell phones.
-
Create a business
phone tree - Each office should have a plan for contacting employees
during emergencies through a designated phone tree. Designated staff should
have copies of the phone tree and be trained on who they should call.
Management should review and update the phone tree quarterly and conduct
regular training sessions. Management should also have back-up copies of
employee phone numbers and their emergency contacts. This information should
be regularly updated.
-
Register your
employee's business cell phone number - Individual employees should
make sure family; friends and co-workers have their business mobile or
BlackBerry numbers.
Each person should register their business cell phone on
http://www.WhitePages.com/. This will give colleagues and family members the
ability to quickly find the information should they not have it on hand.
-
Enable texting - Sometimes cell phone signals
can become congested during emergencies, and it can be difficult to make or
receive calls. Short text messages might be easier to get through. Plus,
texting helps to conserve battery power.
-
Have emergency kits
accessible - Companies should organize and maintain emergency kits in
several places. There should be designated staff responsible for grabbing
these in the event of an emergency. Make sure it contains a minimum of
provisions for at least three days. Include fresh water, non-perishable food,
a manual can opener, blankets, extra clothing, a first-aid kit, matches, a
flashlight, a battery-operated radio and extra batteries. Test or replace the
batteries at least once a year, especially for smoke alarms.
-
Create back-up copies
of documents, data files, and software - At work, keep back-up copies
of your important personal and financial statements, and health and property
records. Be sure to store important original paperwork in a safe and secure location. This
way, you can grab it all quickly in the event of an emergency.
-
Have cash
available - Set aside an emergency fund of cash or traveler's checks
or both. Keep them in a safe, accessible spot in case of the need for
evacuation. Banks and ATMs are often inaccessible during catastrophes.
-
After the disaster
have employees register with the American Red Cross - Register with
the Red Cross's Safe and Well Web site. If you have been affected by a
disaster, this Web site provides a way for you to register yourself as "safe
and well."
-
more info
June 22nd, 2010
Fed IT Spending is on an uptick
Even if the national economy remains sluggish, federal spending for information technology
will continue to accelerate at least through 2015, according to a new report
from federal marketing analysis firm Input.
Federal IT spending will grow from $86 billion in 2010 to $112 billion in
2015, for a compound annual growth rate of 5.4 percent, according to InputÂ’s new
report "Federal Information Technology Market, 2010–2015." -
more info
June 20th, 2010
The IT job market is looking up
Some IT job market trends from
recent surveys include:

- Expect more churn in IT staff as CIOs accelerate their move to more
flexibile staffing models. CIOs are outsourcing more technical work, including
managed IP services such as VoIP and VPNs. They're hiring more contractors for
desktop and security services, and they're putting more applications such as
remote backup in the cloud. At the same time, they're looking to hire IT
people with business and analytical skills, such as risk management and
project management. Indeed, CIOs report that they're having trouble hiring IT
people because either they can't find IT professionals with the right business
skills or they can't afford them. All of this means more turnover in IT
departments.
- IT hiring will grow in the second half of 2010. A Web site, which lists
tech job openings, conducted a survey of IT hiring managers and recruiters,
and nearly half of them said they plan to add 10% more employees in the next
six months than they did in the first half of the year. Another 28% of
respondents plan to increase hiring by 11% to 20%. Survey respondents are
getting more optimistic about salaries, too. A quarter of survey respondents
predicted that IT salaries will rise in 2010, compared to 10% of survey
respondents making this prediction six months ago. Another good sign: 69% of
survey respondents said layoffs are not likely at their companies during the
next six months.
- Banks are starting to hire IT staff, but they are in no hurry to fill open
jobs. Banks are looking for IT professionals who can manage new technology or
integration projects, but that they are taking from six to eight months to
fill open jobs. This compares to three or four months to fill jobs prior to
the recession. Banks are being "really selective" and are looking for "exact
matches" for their detailed job descriptions.
- IT pros are getting paid slightly more than last year, says Janco
Associates' mid-year IT salary
survey. Total mean compensation for IT pros has increased to $78,210 from
$77,690 a year ago - a rise of less than 1%. However, most of the
additional money is going to CIOs, and not their staffs. Compensation of CIOs
in large enterprises rose 7.5% to $181,533, and in midsized enterprises it
rose 3.7% to $169,303, Janco found. Lower-level IT pros, on the other hand,
are experiencing reduced bonuses, frozen salaries and in some cases they are
being asked to pay a greater portion of their healthcare costs, Janco said.
One positive sign: companies are more willing to consider flexible hours and
work schedules as a low-cost benefit for IT workers.
- CIO confidence is up. 10% of CIOs plan to expand their IT departments in
the third quarter of 2010, while 4% plan to reduce staffing. The states with
the most active IT hiring are expected to include New Jersey, New York,
Pennsylvania and Texas. Overall, 81% of CIOs said they are confident in their
companies' growth prospects in the third quarter, while 40% said their firms
are likely to invest in new IT projects in the next three months.
- Job hopping is on the rise, prompting CIOs to worry more about IT staff
retention. A recent report found that more Americans quit their jobs in the
last three months than were fired. The rise in voluntary departures is
prompting CIOs to worry about retaining their best IT staff. 34% of technology
executives are concerned about losing top IT performers in the next year, up
three percentage points from last month. Similarly, 43% of CIOs say it is
challenging to find skilled IT professionals today.
- CIOs say networking and security top their list of hot IT skills. CIOs say
they had the hardest time filling jobs in networking, applications development
and security. Other hot skills include software development, database
management and help desk/technical support. Similarly, a recent survey of 400
U.K. recruitment consultants found that IT security skills were most in demand
for permanent hires. Another survey found that full-time staff with enterprise
software and developer skills were in short supply.
- Government, usually the safest sector of the economy in a downturn, has
announced more job cuts this year than any other employer. Government agencies
and nonprofits announced more job cuts than any other industry segment in May.
The sector shed 16,697 jobs in May, 12% more than the job cuts announced in
April. All total, the sector has shed 93,470 jobs in 2010.
-
more info
June 18th, 2010
Disasters That All Businesses Face
Every business faces the risk of natural disaster and no
plan to protect property can be complete without insurance coverage against
potential damage and loss. It is important to know exactly what coverage
you may need and what coverage is available to protect your property against all
of the natural hazards it may be exposed to so that you are not underinsured or
not insured at all.
Janco strongly encourages business
owners, CIOs, CSOs, and line managers to fully explore their insurance
needs and obtain adequate coverage before a disaster strikes.
-
more info
June 10th, 2010
Disaster Recovery and Business Contunity Back-up Requirements Defined by Janco
Disaster Recovery
and Business Continuity require data consistency with the synchronous
replication of data over long-distances and / or journal replication to protect
against local and wide-area disasters. This technology provides other benefits,
including:
Maintaining more efficient data currency. Using synchronous
replication over a short distance in a campus or metropolitan area cluster
provides the highest level of data currency without undue impact to application
performance.
Permitting swift recovery. A campus/metropolitan cluster
implementation allows for fast automated failovers after a local area disaster
with minimal to no transaction loss.
Permitting recovery even when a disaster exceeds traditional
regional boundaries. A wide-area disaster could disable both data centers 1 and
2, but with some manual interaction, operations can be shifted to data center 3
and continue after the disaster.
Shifting to staffing outside the disaster area. A wide-area
disaster also affects people located within the disaster area, both
professionally and personally. By moving operations out of the region to a
remotely located recovery data center, operational responsibilities shift to
people not directly affected by the disaster.
Janco has defined a Template with a Backup and Backup
Retention policy that is a complete policy which can be implemented
immediately.
The document is provided in both Word 2003 and Word 2007 format
and is easily modified. This policy is included in the Disaster
Recovery / Business Continuity Template.
Below is a table from the policy.
|
Type of
Data |
Minimal Backup
Policy |
Backup Retention
Policy |
|
System
software |
Latest
Version plus patches At Least Weekly |
Annual
(verified) Backup Monthly Generations Weekly
Generations |
|
Application
software |
Latest
Version plus patches At Least Weekly |
Annual
(verified) Backup Monthly Generations Weekly
Generations |
|
System
data |
Daily |
Annual
(verified) Backup Monthly Generations Weekly Generations Daily
Generations |
|
Application
Data |
Daily
with real time transaction files |
Annual
(verified) Backup Monthly Generations Weekly Generations Daily
Generations |
|
Software
licenses, encryption keys, & Protocol Data |
Weekly |
Annual
(verified) Backup Monthly Generations Weekly
Generations |
  -
more info
June 3rd, 2010
87% of all enterprises now have disaster recovery plans
Businesses across the US are responding more to the need for business
continuity planning according to a AT&TÂ’s latest annual Business Continuity
Study, in which 83 percent of respondents stated that they have a business
continuity plan in place. This was up 14 percent in the past five years.
For its ninth annual study, AT&T surveyed IT executives throughout the
United States that have at least $10 million in annual revenue to get their
views on disaster planning and business continuity trends; 87 percent of
respondents have revenue in excess of $25 million. Sixty-one percent of the
companies surveyed this year have locations outside of the US. -
more info
May 27th, 2010
CIO Success is Based on Business Alignment
What success CIOs and companies have in common is that IT doesn't just
support the business; it enables and continually transforms the business, often
creating new revenue and profit streams.
CIOs and everyone else in IT at these companies know precisely how their
businesses make money and lose money. Infrastructure is the key.
In fact, it's not at all unusual for employees to rotate through several jobs,
moving in and out of IT and business roles.
Customers of these successful companies are king, and customer service, both
internal and external, is supreme. For example, dedicated client service teams
from a shared services group (which encompasses IT) meet with business unit
presidents to discuss the terms of their IT supplier-customer relationship.
-
more info
May 19th, 2010
IT Policy Templates - Ready to download and customize
Documenting
a clear set of IT policies
is a resource-intensive process for IT managers, due to the research and
writing time involved. And once policies are created, the next step is to
communicate and gain acceptance for those policies throughout the organization.
Wouldn't it be nice to start with boiler- plate templates that require only
minor customization? -
more info
May 12th, 2010
Disaster Recovery Business Continuity backup options
Disaster Recovery and
Business
Continuity planners need to include online backup and recovery service
providers in the mix of resources that they will apply. These providers can be
grouped into three categories:
- Service providers leveraging existing core business resources to expand
into adjacent markets to look for new revenue opportunities
- Service providers concentrating on server backup in niche markets: backup
and recovery only, single verticals, regional boundaries
- Service providers whose backup and recovery service forms an integral part
of a broader spectrum of information management and data protection
services
-
more info
May 4th, 2010
Recent Backup Critical For Disaster Recovery
It has been proven over time that most data recovery requests are for
relatively recent data, and that there is a direct correlation between the age
of data and the possibility that it would be required for restore purposes. Most restore
requests are driven by issues such as an inadvertently deleted file or data
corruption that is introduced by a virus or a hacker.

Typically these problems are discovered within several hours or at most a few
days from when they first occur, resulting in restore requests for more recent
data. In general, the only time you may need to restore data that has already
been archived would be in the event of a disaster that physically destroys
computer equipment and facilities, such as an earthquake or a tornado. While it
pays to be prepared against these occurrences, they are very rare.
The Backup and Backup Retention Policy Template has been used to create
customized policies for well over 2,000 enterprises world wide. This policy in
concert with the Record Mangement Policy Template are must have Best Practices
Tools for CIOs and IT professionals.
For example, factors that CIOs and IT professionals need to consider for
backup retention include:
- Business and regulatory requirements – regulatory compliance and data
preservation
- Economic and budgetary concerns – doing more with less
- Data loss prevention and information protection – protect, preserve and
serve
- Environmental and business sustainment – green and economically
efficient
- Maximize IT resource effectiveness and return on investment (ROI)
- Reduce total cost ownership (TCO) of IT resources and service
delivery

With the ever changing economic climate and security threats,
downtime and data loss pose intolerable risks to every business today. From CIOs to the Executive Suite,
managers have seen the importance of business uptime and data protection to
continued success, productivity and profitability. The Disaster Planning
Template provides a road map to the most effective strategies and
technologies to protect data and provide fast recovery should data be lost or
corrupted due to accident or malicious action. -
more info
April 27th, 2010
Mobile workforce needs rules - security is an issue
Mobile work is
no longer just about the sales force. More than ever, employees in a variety of
roles are expected to be - always on, and always connected, even when they travel
and are away from the office. To enable the fast response they want to
provide, they need the ability to access information from more places and on
more devices. Taking action on the go can be difficult, especially if workers
cannot connect to the business network or access the right information for their
jobs. And while telecommuting and working on the go can reduce costs and
increase productivity, it potentially opens up access and security
concerns. -
more info
April 23rd, 2010
Metrics are key to CIO cost control

IT management needs are being driven by a number of major economic and
organizational factors. Chief among these factors is the ongoing cost squeeze on
IT budgets. Operating costs have grown to the point where they now consume the
lion's share of IT budgets, leaving little room for funding innovative new
projects. As a consequence, IT management is continually looking for ways to
recover and redirect operational spending by increasing staff productivity and
efficiency. Productivity enhancing measures include the use of metrics (see Metrics HandiGuide) as well as the
introduction of technologies to enable server consolidation and boost server
utilization.
At the heart of an effective Service Level Agreement (SLA) are performance
metrics and they
- Measure the right performance characteristics to ensure that the client is
receiving its required level of service and the service provider is achieving
an acceptable level of profitability
- Can be easily collected with an appropriate level of detail but without
costly overhead, and
- Tie all commitments to reasonable, attainable performance levels so that
"good" service can be easily differentiated from "bad" service, and giving the
service provider a fair opportunity to satisfy its
client.
-
more info
April 22nd, 2010
Sensitive Infromation Management Is a Major Issue for CIOs
Many CIOs and IT organizations are overwhelmed when it comes to
managing requests
for access to sensitive data. Two of the primary reasons are that sensitive
information management depends on manual systems to manage the process and
many CIOs do not really know who in the organization should have access to what
type of information. When it comes to security breaches, everyone likes to
bemoan the state of IT security. But most breaches occur because some employee
either accidentally or on purpose divulged some information that he or she
shouldn't have. And in most cases, the employee should never have had access to
that information in the first place.
You can download the Table of Contents and some sample pages by clicking on
the link below.
 
General Policy Statement
The Chief Security Officer or delegate must approve all processing
activities at ENTERPRISE associated with sensitive information. This
information includes but is not limited to social security numbers, credit card
numbers, credit card expiration dates, security codes, passwords, customer
names, customer numbers, ENTERPRISE proprietary data, and any other data (i.e.
California Personal ID number) that is deemed to be confidential by ENTERPRISE,
its external auditors, any governmental agency, or other body that has
jurisdiction over ENTERPRISE or its industry. -
more info
April 20th, 2010
Backup verus Archive definition
Backup systems should be
used only for disaster recovery and business continuity. That means backups
should be kept only long enough to enable specific recovery point objectives -
that is, how many hoursÂ’ or days'worth of data a company wants to be able to
restore. Some companies may require as little as 14 days of retention, while
others may need six months or longer.
By contrast, an archive is designed for the retention of critical information
- business records, contracts,e-mail - that companies may need to preserve
for significantly longer periods.Archives tend to live on disk and often have
built-in features such as classification and search that make it easy to
identify and produce information that may be relevant to discovery or other
investigations. Archives also provide IT with the tools to retain information
long enough to meet rules and regulations and then dispose of that information
once it reaches the end of its retention period. -
more info
April 17th, 2010
Google vs Microsoft Office
Google has refreshed its online word processing (Google Documents) and
spreadsheet (Google Spreadsheets) applications. In the process, it has put
Microsoft on notice: realtime collaboration and online-only software are here to
stay.
Realtime collaboration for Spreadsheets users was already a done deal, so
Google's rewrite of the application focused on and tinkering under the hood to
add more muscle to features and performance. .
So, who will reign in this battle for the collaborative backbone of business
computing? No one knows, of course, but a collateral winners are already
emerging. CIOs and other IT decision makers, like the Los Angeles City Council,
are finding reasons to switch. -
more info
April 9th, 2010
Cloud computing lacks infrastructure controls
Cloud computing lacks infrastructure conctols,
standards for data handling and security practices, and even whether a vendor
has an obligation to tell users whether their data is in the U.S. or not. And
the industry is only beginning to sort out these issues through groups, such as
the year-old Cloud Security Alliance.
The cloud computing industry has some of the characteristics of a Wild West
boomtown. But the local saloon's name is Frustration. That's the one word that
seems to be popping up more and more in discussions. -
more info
April 9th, 2010
Change Control and Version Control focus of ITSM Template
Janco has just released version 4.0 of its IT Service Management - Service
Oriented Architecture Template. The focus of the current version is in
change control and version control within the system development life cycle of
IT systems. -
more info
March 21st, 2010
National ID - Security Nightmare Could be a Reality
Two U.S. senators met with President Obama on Thursday to push
for a national ID card with biometric information such as a fingerprint, hand scan, or iris scan that all
employers would be required to verify.
In an opinion article published in Friday's edition of the Washington Post, Schumer (D-N.Y.) and Graham (R-S.C.) say the new identification cards will "ensure that illegal workers cannot get jobs" and "dramatically decrease illegal immigration."
This push for a national ID is part of what the senators say is a necessary overhaul of immigration law, including additional border security, more temporary workers, and a form of amnesty for illegal immigrants already in the United States. It comes just two days before a rally in Washington, D.C. sponsored by groups including the AFL-CIO, Farmworker Justice, and the National Council of La Raza that also calls for amnesty.
Linking national ID cards to immigration reform is a popular idea in Washington political circles. After all, if every U.S. citizen has a biometric-equipped cards, the thinking goes, it's easy to order employers not to give a job to someone without one.
But concerns about privacy, security, and federalism have torpedoed each one of these proposals so far. A similar national ID plan--which also required that employers do verifications--sunk President Bush's broader proposal for immigration reform in 2007. A proposal three years earlier by Rep. David Drier (R-Calif.) to create federal ID cards with Americans' photograph, Social Security number, and an "encrypted electronic strip" with additional information was even less successful.
Then there was the controversial Real ID Act, which tried unsuccessfully to compel states to standardize their drivers' licenses. But a libertarian grassroots revolt, including an anti-Real ID vote a few weeks ago in the Utah legislature, has halted Homeland Security's plans. (Rep. Ron Paul, the former Republican presidential candidate, argued it would do little to curb
legal immigration.)
Under the Schumer-Graham proposal, extracting biometric information from hundreds of millions of Americans is no trivial task. It could mean extraordinary lines at regional Social Security offices--and an inconvenience for Americans switching jobs who haven't had their retina or DNA scanned in and stored on the ID card.
"We would require all U.S. citizens and legal immigrants who want jobs to obtain a high-tech, fraud-proof Social Security card," the senators' opinion article says. "Each card's unique biometric identifier would be stored only on the card; no government database would house everyone's information. The cards would not contain any private information, medical information or tracking devices." -
more info
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