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July 26th, 2010

Social networking policy is a must

Social networks are about radically transforming the traditional battlefield of marketing and PR. Your social networking policy, in turn, is the rule book that defines the guidelines used to wage and win this war of the new media. While beginners new to the scene might mistake the presence of a policy for social networking as nothing more than a protective mechanism, the truth is that it exists not to limit but really to liberate participants.

Applied properly, the strategic use of social networks will allow a David to outmaneuver and outrun Goliaths, or for heavyweights to propel their reputation and brand awareness to greater heights. As social media gurus have said,  Â“The unique characteristics of disembodied identities in the virtual world can radically transform rules that traditionally govern social groups.”

This is evidenced in the way large corporations are hiring digital or social media managers, or incorporating such roles into the primary job responsibilities of existing PR or marketing executives. As companies strive to cash in the rewards of successfully engaging social media, guidelines are required to formalize a company's strategy in this new, uncharted terrain. In addition, there is a need to recognize and protect social media practitioners within the company.

Taken together, it is clear that there is a need to craft a proper social networking policy so as to maintain a degree of consistency in your organization's engagement of social media. So what does a social networking policy consist of? The quick answer might be to point you toward a sample of a simple social networking policy  on www.e-janco.com.

- more info 


July 24th, 2010

Focus of CIOs shifting

As the economy moves towards recovery, CIOs need to develop new strategies to be successful in the every changing business environment.  This new strategy need to be structured around the following business imperatives.

  • Technology solutions need to be flexible and focused on IT Service Management and Service Oriented Architecture. Businesses must be able to respond to opportunities and challenges faster than ever before. Businesses are battling other well-resourced organizations that may be based where the opportunity originated, lower cost market, or another company that is reaching out for new opportunities. In order to compete, businesses have to be able to rapidly deliver products or service as good, or better, than that of any other company.
  • Complexity should be avoided - infrastructure is key. Simplicity has always been rewarded, as the scope of technology increased this has led to increased complexity and risk. While per unit costs of technology typically are decreasing, in aggregate IT and technology cost are increasing. With the pressure on IT to act less as a cost center and more as a way to increase the profitability of business units, just adding more storage, more bandwidth, or additional technologies throughout the organization is no longer viable. Instead, successful CIOs are investing in technologies like continuous data protection, virtualization, and wireless connectivity to help IT slim down its footprint while increasing their businessÂ’s competitive advantages.
  • Mandated requirements have moved security to be a top priority. With the growing importance of digital applications and data, the sources of threats to enterprise data have multiplied dramatically. Everything from natural disasters to criminals to corrupt sources within the company might try to steal or corrupt data. While businesses do everything that they can to stop these threats in the first place, they still must be prepared to recover from these threats as quickly as possible.
  • Business Continuity and Disaster Recovery plans are no longer optional. As businesses have expanded the need for anytime, anywhere application access has become a requirement. At the same time, global 24/7 operations have shrinking maintenance windows and a need for applications to be running at all times. Delay or loss of data for any reason – system failure, natural disasters – has a domino-like effect across the entire organization, at any time of the day or night.
- more info 


July 13th, 2010

Steps to Take Before Disaster Strikes

Business continuity and disaster preparedness tips that businesses need to implement immediately.

  • Validate Disaster Planthat police and other first responders can contact the right people in your business - Research the Reverse 911 program for your area and register your business cell phones, voice over IP numbers or pagers. In an emergency situation, Reverse 911 enables emergency officials to send out an automated call to everyone registered in a specific area with important information.
  • Program emergency numbers into business cell phones - Save emergency phone numbers for local police and fire departments into your cell phones.
  • Create a business phone tree - Each office should have a plan for contacting employees during emergencies through a designated phone tree. Designated staff should have copies of the phone tree and be trained on who they should call.  Management should review and update the phone tree quarterly and conduct regular training sessions. Management should also have back-up copies of employee phone numbers and their emergency contacts. This information should be regularly updated.
  • Register your employee's business cell phone number - Individual employees should make sure family; friends and co-workers have their business mobile or BlackBerry numbers. Each person should register their business cell phone on http://www.WhitePages.com/. This will give colleagues and family members the ability to quickly find the information should they not have it on hand.
  • Disaster AuditEnable texting  - Sometimes cell phone signals can become congested during emergencies, and it can be difficult to make or receive calls. Short text messages might be easier to get through. Plus, texting helps to conserve battery power.
  • Have emergency kits accessible - Companies should organize and maintain emergency kits in several places. There should be designated staff responsible for grabbing these in the event of an emergency. Make sure it contains a minimum of provisions for at least three days. Include fresh water, non-perishable food, a manual can opener, blankets, extra clothing, a first-aid kit, matches, a flashlight, a battery-operated radio and extra batteries. Test or replace the batteries at least once a year, especially for smoke alarms.
  • Create back-up copies of documents, data files, and software - At work, keep back-up copies of your important personal and financial statements, and health and property records. Be sure to store important original paperwork  in a safe and secure location. This way, you can grab it all quickly in the event of an emergency.
  • Have cash available - Set aside an emergency fund of cash or traveler's checks or both. Keep them in a safe, accessible spot in case of the need for evacuation. Banks and ATMs are often inaccessible during catastrophes.
  • After the disaster have employees register with the American Red Cross - Register with the Red Cross's Safe and Well Web site. If you have been affected by a disaster, this Web site provides a way for you to register yourself as "safe and well."


 

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June 22nd, 2010

Fed IT Spending is on an uptick

Even if the national economy remains sluggish, federal spending for information technology will continue to accelerate at least through 2015, according to a new report from federal marketing analysis firm Input.

Federal IT spending will grow from $86 billion in 2010 to $112 billion in 2015, for a compound annual growth rate of 5.4 percent, according to Input’s new report "Federal Information Technology Market, 2010–2015."

- more info 


June 20th, 2010

The IT job market is looking up

Some IT job market trends from recent surveys include:

IT Salary Survey

  • Expect more churn in IT staff as CIOs accelerate their move to more flexibile staffing models. CIOs are outsourcing more technical work, including managed IP services such as VoIP and VPNs. They're hiring more contractors for desktop and security services, and they're putting more applications such as remote backup in the cloud. At the same time, they're looking to hire IT people with business and analytical skills, such as risk management and project management. Indeed, CIOs report that they're having trouble hiring IT people because either they can't find IT professionals with the right business skills or they can't afford them. All of this means more turnover in IT departments.
  • IT hiring will grow in the second half of 2010. A Web site, which lists tech job openings, conducted a survey of IT hiring managers and recruiters, and nearly half of them said they plan to add 10% more employees in the next six months than they did in the first half of the year. Another 28% of respondents plan to increase hiring by 11% to 20%. Survey respondents are getting more optimistic about salaries, too. A quarter of survey respondents predicted that IT salaries will rise in 2010, compared to 10% of survey respondents making this prediction six months ago. Another good sign: 69% of survey respondents said layoffs are not likely at their companies during the next six months.
  • Banks are starting to hire IT staff, but they are in no hurry to fill open jobs. Banks are looking for IT professionals who can manage new technology or integration projects, but that they are taking from six to eight months to fill open jobs. This compares to three or four months to fill jobs prior to the recession. Banks are being "really selective" and are looking for "exact matches" for their detailed job descriptions.
  • IT pros are getting paid slightly more than last year, says Janco Associates' mid-year IT salary survey. Total mean compensation for IT pros has increased to $78,210 from $77,690 a year ago - a rise of less than 1%. However, most of the additional money is going to CIOs, and not their staffs. Compensation of CIOs in large enterprises rose 7.5% to $181,533, and in midsized enterprises it rose 3.7% to $169,303, Janco found. Lower-level IT pros, on the other hand, are experiencing reduced bonuses, frozen salaries and in some cases they are being asked to pay a greater portion of their healthcare costs, Janco said. One positive sign: companies are more willing to consider flexible hours and work schedules as a low-cost benefit for IT workers.
  • CIO confidence is up. 10% of CIOs plan to expand their IT departments in the third quarter of 2010, while 4% plan to reduce staffing. The states with the most active IT hiring are expected to include New Jersey, New York, Pennsylvania and Texas. Overall, 81% of CIOs said they are confident in their companies' growth prospects in the third quarter, while 40% said their firms are likely to invest in new IT projects in the next three months.
  • Job hopping is on the rise, prompting CIOs to worry more about IT staff retention. A recent report found that more Americans quit their jobs in the last three months than were fired. The rise in voluntary departures is prompting CIOs to worry about retaining their best IT staff. 34% of technology executives are concerned about losing top IT performers in the next year, up three percentage points from last month. Similarly, 43% of CIOs say it is challenging to find skilled IT professionals today.
  • CIOs say networking and security top their list of hot IT skills. CIOs say they had the hardest time filling jobs in networking, applications development and security. Other hot skills include software development, database management and help desk/technical support. Similarly, a recent survey of 400 U.K. recruitment consultants found that IT security skills were most in demand for permanent hires. Another survey found that full-time staff with enterprise software and developer skills were in short supply.
  • Government, usually the safest sector of the economy in a downturn, has announced more job cuts this year than any other employer. Government agencies and nonprofits announced more job cuts than any other industry segment in May. The sector shed 16,697 jobs in May, 12% more than the job cuts announced in April. All total, the sector has shed 93,470 jobs in 2010.
- more info 


June 18th, 2010

Disasters That All Businesses Face

Disaster Recovery Business ContinuityEvery business faces the risk of natural disaster and no plan to protect property can be complete without insurance coverage against potential damage and loss.  It is important to know exactly what coverage you may need and what coverage is available to protect your property against all of the natural hazards it may be exposed to so that you are not underinsured or not insured at all.

Janco strongly encourages business owners, CIOs, CSOs, and line managers to fully explore their insurance needs and obtain adequate coverage before a disaster strikes.

- more info 


June 10th, 2010

Disaster Recovery and Business Contunity Back-up Requirements Defined by Janco

Disaster Recovery and Business Continuity require data consistency with the synchronous replication of data over long-distances and / or journal replication to protect against local and wide-area disasters. This technology provides other benefits, including:

Maintaining more efficient data currency. Using synchronous replication over a short distance in a campus or metropolitan area cluster provides the highest level of data currency without undue impact to application performance.

Permitting swift recovery. A campus/metropolitan cluster implementation allows for fast automated failovers after a local area disaster with minimal to no transaction loss.

Permitting recovery even when a disaster exceeds traditional regional boundaries. A wide-area disaster could disable both data centers 1 and 2, but with some manual interaction, operations can be shifted to data center 3 and continue after the disaster.

Shifting to staffing outside the disaster area. A wide-area disaster also affects people located within the disaster area, both professionally and personally. By moving operations out of the region to a remotely located recovery data center, operational responsibilities shift to people not directly affected by the disaster.

Janco has defined a Template with a Backup and Backup Retention policy that is a complete policy which can be implemented immediately. 

The document is provided in both Word 2003 and Word 2007 format and is easily modified.  This policy is included in the Disaster Recovery / Business Continuity Template.

Below is a table from the policy.

Type of Data

Minimal Backup Policy

Backup Retention Policy

System software

Latest Version plus patches
 At Least Weekly

Annual (verified) Backup
Monthly Generations
Weekly Generations

Application software

Latest Version plus patches
At Least Weekly

Annual (verified) Backup
Monthly Generations
Weekly Generations

System data

Daily

Annual (verified) Backup
Monthly Generations
Weekly Generations
Daily Generations

Application Data

Daily with real time transaction files

Annual (verified) Backup
Monthly Generations
Weekly Generations
Daily Generations

Software licenses, encryption keys, & Protocol Data

Weekly

Annual (verified) Backup
Monthly Generations
Weekly Generations

Order PolicySample Policy

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June 3rd, 2010

87% of all enterprises now have disaster recovery plans

Businesses across the US are responding more to the need for business continuity planning according to a AT&TÂ’s latest annual Business Continuity Study, in which 83 percent of respondents stated that they have a business continuity plan in place. This was up 14 percent in the past five years.

For its ninth annual study, AT&T surveyed IT executives throughout the United States that have at least $10 million in annual revenue to get their views on disaster planning and business continuity trends; 87 percent of respondents have revenue in excess of $25 million. Sixty-one percent of the companies surveyed this year have locations outside of the US.

- more info 


May 27th, 2010

CIO Success is Based on Business Alignment

What success CIOs and companies have in common is that IT doesn't just support the business; it enables and continually transforms the business, often creating new revenue and profit streams.

CIOs and everyone else in IT at these companies know precisely how their businesses make money and lose money. Infrastructure is the key. In fact, it's not at all unusual for employees to rotate through several jobs, moving in and out of IT and business roles.

Customers of these successful companies are king, and customer service, both internal and external, is supreme. For example, dedicated client service teams from a shared services group (which encompasses IT) meet with business unit presidents to discuss the terms of their IT supplier-customer relationship.

- more info 


May 19th, 2010

IT Policy Templates - Ready to download and customize

Documenting a clear set of IT policies is a resource-intensive process for IT managers, due to the research and writing time involved. And once policies are created, the next step is to communicate and gain acceptance for those policies throughout the organization. Wouldn't it be nice to start with boiler- plate templates that require only minor customization?

- more info 


May 12th, 2010

Disaster Recovery Business Continuity backup options

Disaster Recovery and Business Continuity planners need to include online backup and recovery service providers in the mix of resources that they will apply. These providers can be grouped into three categories:

  • Service providers leveraging existing core business resources to expand into adjacent markets to look for new revenue opportunities
  • Service providers concentrating on server backup in niche markets: backup and recovery only, single verticals, regional boundaries
  • Service providers whose backup and recovery service forms an integral part of a broader spectrum of information management and data protection services
- more info 


May 4th, 2010

Recent Backup Critical For Disaster Recovery

It has been proven over time that most data recovery requests are for relatively recent data, and that there is a direct correlation between the age of data and the possibility that it would be required for restore purposes. Most restore requests are driven by issues such as an inadvertently deleted file or data corruption that is introduced by a virus or a hacker.

Backup Policy

Typically these problems are discovered within several hours or at most a few days from when they first occur, resulting in restore requests for more recent data. In general, the only time you may need to restore data that has already been archived would be in the event of a disaster that physically destroys computer equipment and facilities, such as an earthquake or a tornado. While it pays to be prepared against these occurrences, they are very rare.

The Backup and Backup Retention Policy Template has been used to create customized policies for well over 2,000 enterprises world wide. This policy in concert with the Record Mangement Policy Template are must have Best Practices Tools for CIOs and IT professionals.

For example, factors that CIOs and IT professionals need to consider for backup retention include:

  • Business and regulatory requirements – regulatory compliance and data preservation
  • Economic and budgetary concerns – doing more with less
  • Data loss prevention and information protection – protect, preserve and serve
  • Environmental and business sustainment – green and economically efficient
  • Maximize IT resource effectiveness and return on investment (ROI)
  • Reduce total cost ownership (TCO) of IT resources and service delivery

Order PolicySample Policy

With the ever changing economic climate and security threats, downtime and data loss pose intolerable risks to every business today. From CIOs to the Executive Suite, managers have seen the importance of business uptime and data protection to continued success, productivity and profitability. The Disaster Planning Template provides a road map to the most effective strategies and technologies to protect data and provide fast recovery should data be lost or corrupted due to accident or malicious action.

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April 27th, 2010

Mobile workforce needs rules - security is an issue

Mobile work is no longer just about the sales force. More than ever, employees in a variety of roles are expected to be - always on, and always connected, even when they travel and  are away from the office. To enable the fast response they want to provide, they need the ability to access information from more places and on more devices. Taking action on the go can be difficult, especially if workers cannot connect to the business network or access the right information for their jobs. And while telecommuting and working on the go can reduce costs and increase productivity, it potentially opens up access and security concerns. - more info 


April 23rd, 2010

Metrics are key to CIO cost control

Metrics Internet IT

IT management needs are being driven by a number of major economic and organizational factors. Chief among these factors is the ongoing cost squeeze on IT budgets. Operating costs have grown to the point where they now consume the lion's share of IT budgets, leaving little room for funding innovative new projects. As a consequence, IT management is continually looking for ways to recover and redirect operational spending by increasing staff productivity and efficiency. Productivity enhancing measures include the use of metrics (see Metrics HandiGuide) as well as the introduction of technologies to enable server consolidation and boost server utilization.

At the heart of an effective Service Level Agreement (SLA) are performance metrics and they

  • Measure the right performance characteristics to ensure that the client is receiving its required level of service and the service provider is achieving an acceptable level of profitability
  • Can be easily collected with an appropriate level of detail but without costly overhead, and
  • Tie all commitments to reasonable, attainable performance levels so that "good" service can be easily differentiated from "bad" service, and giving the service provider a fair opportunity to satisfy its client.
- more info 


April 22nd, 2010

Sensitive Infromation Management Is a Major Issue for CIOs

Many CIOs and IT organizations are overwhelmed when it comes to managing    requests for access to sensitive data.  Two of the primary reasons Sensitive Information
 Policy Personal Data Securityare that sensitive information management depends on manual systems to manage the process and many CIOs do not really know who in the organization should have access to what type of information. When it comes to security breaches, everyone likes to bemoan the state of IT security. But most breaches occur because some employee either accidentally or on purpose divulged some information that he or she shouldn't have. And in most cases, the employee should never have had access to that information in the first place.

You can download the Table of Contents and some sample pages by clicking on the link below.

Order PolicySample policy

General Policy Statement

The Chief Security Officer or delegate must approve all processing activities at ENTERPRISE associated with sensitive information.  This information includes but is not limited to social security numbers, credit card numbers, credit card expiration dates, security codes, passwords, customer names, customer numbers, ENTERPRISE proprietary data, and any other data (i.e. California Personal ID number) that is deemed to be confidential by ENTERPRISE, its external auditors, any governmental agency, or other body that has jurisdiction over ENTERPRISE or its industry.

- more info 


April 20th, 2010

Backup verus Archive definition

Backup systems should be used only for disaster recovery and business continuity. That means backups should be kept only long enough to enable specific recovery point objectives - that is, how many hoursÂ’ or days'worth of data a company wants to be able to restore. Some companies may require as little as 14 days of retention, while others may need six months or longer.

By contrast, an archive is designed for the retention of critical information -  business records, contracts,e-mail - that companies may need to preserve for significantly longer periods.Archives tend to live on disk and often have built-in features such as classification and search that make it easy to identify and produce information that may be relevant to discovery or other investigations. Archives also provide IT with the tools to retain information long enough to meet rules and regulations and then dispose of that information once it reaches the end of its retention period.

- more info 


April 17th, 2010

Google vs Microsoft Office

Google has refreshed its online word processing (Google Documents) and spreadsheet (Google Spreadsheets) applications. In the process, it has put Microsoft on notice: realtime collaboration and online-only software are here to stay.

Realtime collaboration for Spreadsheets users was already a done deal, so Google's rewrite of the application focused on and tinkering under the hood to add more muscle to features and performance. .

So, who will reign in this battle for the collaborative backbone of business computing? No one knows, of course, but a collateral winners are already emerging. CIOs and other IT decision makers, like the Los Angeles City Council, are finding reasons to switch.

- more info 


April 9th, 2010

Cloud computing lacks infrastructure controls

Cloud computing lacks infrastructure conctols, standards for data handling and security practices, and even whether a vendor has an obligation to tell users whether their data is in the U.S. or not. And the industry is only beginning to sort out these issues through groups, such as the year-old Cloud Security Alliance.

The cloud computing industry has some of the characteristics of a Wild West boomtown. But the local saloon's name is Frustration. That's the one word that seems to be popping up more and more in discussions.

- more info 


April 9th, 2010

Change Control and Version Control focus of ITSM Template

Janco has just released version 4.0 of its IT Service Management - Service Oriented Architecture Template.  The focus of the current version is in change control and version control within the system development life cycle of IT systems. - more info 


March 21st, 2010

National ID - Security Nightmare Could be a Reality

Two U.S. senators met with President Obama on Thursday to push for a national ID card with biometric information such as a fingerprint, hand scan, or iris scan that all employers would be required to verify.

In an opinion article published in Friday's edition of the Washington Post, Schumer (D-N.Y.) and Graham (R-S.C.) say the new identification cards will "ensure that illegal workers cannot get jobs" and "dramatically decrease illegal immigration."

This push for a national ID is part of what the senators say is a necessary overhaul of immigration law, including additional border security, more temporary workers, and a form of amnesty for illegal immigrants already in the United States. It comes just two days before a rally in Washington, D.C. sponsored by groups including the AFL-CIO, Farmworker Justice, and the National Council of La Raza that also calls for amnesty.

Linking national ID cards to immigration reform is a popular idea in Washington political circles. After all, if every U.S. citizen has a biometric-equipped cards, the thinking goes, it's easy to order employers not to give a job to someone without one.

But concerns about privacy, security, and federalism have torpedoed each one of these proposals so far. A similar national ID plan--which also required that employers do verifications--sunk President Bush's broader proposal for immigration reform in 2007. A proposal three years earlier by Rep. David Drier (R-Calif.) to create federal ID cards with Americans' photograph, Social Security number, and an "encrypted electronic strip" with additional information was even less successful.

Then there was the controversial Real ID Act, which tried unsuccessfully to compel states to standardize their drivers' licenses. But a libertarian grassroots revolt, including an anti-Real ID vote a few weeks ago in the Utah legislature, has halted Homeland Security's plans. (Rep. Ron Paul, the former Republican presidential candidate, argued it would do little to curb legal immigration.)

Under the Schumer-Graham proposal, extracting biometric information from hundreds of millions of Americans is no trivial task. It could mean extraordinary lines at regional Social Security offices--and an inconvenience for Americans switching jobs who haven't had their retina or DNA scanned in and stored on the ID card.

"We would require all U.S. citizens and legal immigrants who want jobs to obtain a high-tech, fraud-proof Social Security card," the senators' opinion article says. "Each card's unique biometric identifier would be stored only on the card; no government database would house everyone's information. The cards would not contain any private information, medical information or tracking devices."

- more info 

 

 

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