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IT Infrastructure - News

May 17th, 2012
Company fined for not have a disaster business continuity plan
The US National Futures Association (NFA) has imposed a
fine of $75,000 against Capital Market Services LLC (CMS), a Futures Commission
Merchant located in New York.
The decision, issued by NFA's Business Conduct Committee, is based on an NFA
Complaint filed and a settlement offer submitted by CMS.
 
The complaint alleged that CMS failed to implement adequate business
continuity and disaster recovery plans and that CMS failed to report all system
outages experienced by the firm to its customers and NFA. These outages left
customers unable to enter new orders or manage their existing orders. In
addition, the Complaint charged CMS with failing to adequately supervise the use
of its electronic trading platforms.
NFA Compliance Rule 2-38 requires that 'Members establish and maintain a
written BCDR plan to be followed in the event of an emergency or significant
business disruption'. -
more info
April 29th, 2012
Classifying systems for business continuity planning
Every IT
system has a unique cost vs. time or risk-tolerance profile, it is useful
to categorize each application.
One classification of categories is:
- Mission-critical - applications require continuous availability and
synchronous or near real-time failover to an alternate site
- Business critical - nearly continuous availability, but tolerate recovery
times in the minutes
- Online - support important business processes, but with low usage and
infrequent access, with minimal impact if down for a few hours
- Noncritical - systems or data stores that cause no significant business
disruptive if offline for few days or even a week
- Offline or archival - applications and data are seldom-used systems with
large amounts archival information that will not affect business
operations if unavailable for a week or more
 
In addition to these categories, it is common to apply two standard
parameters to applications for DR purposes: the recovery time objective (RTO)
and recovery point objective (RPO). The former describes the time window within
which an application must be brought online to avoid significant business loss
(financial or otherwise), while the latter quantifies the amount of acceptable
data loss youÂ’re willing to suffer for a given application. In essence, RTOs
focus on application availability and RPOs focus on data loss. -
more info
April 13th, 2012
Disaster Recovery Plan Testing
In your disaster
recovery business continuity plans do the availability and data protection
solutions work? Are the RTOs
and RPOs
met? These certainly should be objectives. When disaster plans are tested are
the objectives met? Too many times, plans are like neatly trimmed garden paths,
which organizations follow to a successful conclusion. They are primers on how
to pass the test, but would be of little use in a real disaster, if any number
of the staff available for testing were unavailable. Temporary staff wouldn't
know enough from the plans to figure out how to execute them, because they're
more crib sheets than plans.
To the question of testing parts of the production environment at a time,
rather than the whole data center, it's a matter of what the organiztion is
trying to learn. Data centers are staffed to run the production environment.
Many CIOs have focused on
controlling costs and there are no "extra" hands available as a contingency
measure, so disaster plans need to address how a few missing, key players
would impact recovery effort.
 
Many disaster plans ignore one of the vital aspects of a data
center recovery plan: the assumption the entire staff would be available at
time of disaster. These plans just are not mature enough. Whether the
organization tests the whole center or a few applications at a time,
they need to inject some reality into it by "killing off" a few techs and/or
DBAs to see how the disaster recovery plan works. -
more info
April 2nd, 2012
Disaster recovery business infrastructure
CIOs need to implement a disaster-ready
infrastructure along with it business continuity plans. Steps they
should take include:
- Plan: When a business disruption threatens your
top line and bottom line as well as your brand reputation, no company can
afford to take chances.
- Focus on minimizing recovery time and reducing
costs: Depending on your industry, location, number of employees
and other considerations, the cost of downtime can range from tens of
thousands to more than a million dollars an hour. A business impact analysis
and risk assessment will paint a clearer picture of whatÂ’s at stake for your
organization.
- Implement data protection and disaster recovery: In
the event of a disaster, business-critical personnel need access to systems,
data and other resources to keep the business operational. Fortunately, itÂ’s
not necessary to double infrastructure and operational expenses in order to
meet BC/DR requirements.
- Implement redundant hardware and intelligent
routing: From redundant electronics and advanced routing
protocols, to diverse network routes utilizing wide area network services to
ensure network connectivity is maintained in the event of an outage or natural disaster.
- Focus on mainting continuous business operations: In an already
challenging business climate, uninterrupted business operations are crucial to
success. Have a business
continuity solution that enables customers and employees to experience
business as usual, even in the event of disruption.
- Test it before the event occurs: If is is not tested you have no assurance
that it will work.
  -
more info
March 1st, 2012
Small Businesses Not Prepared for Disasters
After reviewing the preliminary impacts of the recent hurricane
on the East Coast, Janco finds that SMBs
are not taking disaster
preparedness for their computer and networking systems as seriously as they
should. SMBs are at risk and most don't take action to prepare for disasters
until after they have experienced loss from downtime. The result is that this
lack of preparation has a significant impact on their customers and their
business.
Over 30% of all Disaster
Recover Business Continuity Plans are not current according to data gathered
by Janco
There are plenty of partial, outdated, or ineffective disaster and business
continuity plans out there - why is it so difficult to get it right?
- Data collection
- Data inconsistency
- Categorization
- Manageability
- Maintenance
-
more info
February 26th, 2012
Benefits of having a disaster plan
Recently an insurance brokers' association published the results of a survey
which looked into the benefits that business
continuity plans bring. A disaster planning
template is required

The survey was based on just 83 responses from members and
insurer partners identified the following benefits:
- Having a business continuity plan in place will keep businesses trading
when they would have otherwise have probably failed due to an incident.
- Business continuity plans can significantly reduce the cost of
disruptions.
- Companies with business continuity plans benefit from insurance premium
discounts, reduced excesses and doors opening to new insurance markets.
- Having a business continuity plan allows what would otherwise be
unacceptable risks to be insured.
-
more info
February 11th, 2012
Downtime can cost companies customers

Do you know what it would cost your business if your systems and data were
unavailable for just an hour, or a day or even a week or more? Various studies
conducted after natural disasters
such as Hurricane Katrina and other major outages have shown that an
estimated 25%never reopen after such a loss, and about 50% will be out of
business within 2 years. Even an application and data loss that is not
recoverable within three days can permanently impact a company's financial
health - in fact, 40% of all businesses will never recover from such a loss.
Even a few hours of downtime can ring up a very high price, so it makes
financial sense to evaluate your business now, and come up with a backup plan to
protect the vital core of your company.
Another factor that needs to be considered when evaluating the full extent of
a business disruption is that your company doesn't only risk losing data, it
risks losing its customers, and that can be very costly. For example, market
research firm that conducts customer satisfaction and loyalty studies and has
concluded "it takes many fewer resources to retain a satisfied customer coming
back than it does to recruit new ones." They estimate that "the ratio of
resources spent on retaining existing customers to resources spent on attracting
new ones can range from 1 to 2 to as much as 1 to 5, depending on the industry
and local market characteristics."
Other impacts can be felt in terms of business records, regulatory reporting,
and compliance. A recent report from the U.S. Small Business Agency's Office of
Advocacy, "The Impact of Regulatory Costs on Small Firms," indicated that
federal regulatory compliance absorbed about 14 percent of U.S. national
income."Clearly, even when things are operating smoothly the costs to maintain
records and compliance are high, so significant downtime will significantly
multiply that expense." -
more info
February 2nd, 2012
Expensive weather and climate disasters in the United States
Disaster Recovery
and Business Continuity plans need to consider natural weather and events. The
effects that natural events have on the environment directly and indirectly may
be harmful to people. Forest fires and volcanoes harm air quality. Hurricanes
and floods can contaminate water supplies and damage wastewater facilities. Any
of these can spread contaminated materials into the environment.
The United States set a record with 12 separate billion-dollar
weather/climate disasters in 2011, with an aggregate damage total of
approximately $52 billion, according to the National Oceanic and Atmospheric
Administration. That is just continuing the trend of the past 30 years.
These incidents have prompted many organizations to reconsider the human
element during a crisis or major news event and evaluate how they communicate
with employees, suppliers, investors and customers. Emergency and mass
notification systems are designed to help organizations communicate to
stakeholders during an incident or disruption. However, in response to the high
occurrence of prominent disasters in recent years, the marketplace has been
flooded with products to address emergency and mass notification needs. The need
to diligently evaluate vendors is critical to ensure that services will meet an
organization's specific requirements. -
more info
January 20th, 2012
A business disruption has a life cycle; it starts small and could potentially
become a disaster of epic proportion, depending on its duration. The longer the
duration, the greater the disruption to your business. Your organizationÂ’s
response should shift as an incident evolves from threat to emergency to crisis
to disaster. ItÂ’s one thing to say access to contract data isnÂ’t essential for a
day or two, but what about a week or two? This is why itÂ’s important to protect
more than just data. Now that you know what processes are critical to the
operation of your business, you can consider threats according to their impact
on those critical processes.

To help you mitigate impact to your core processes, your plan should address
three key phases:
- Business Continuity Response - these are the steps you take
immediately to sustain your core processes, your primary business
priorities
- Disaster Recovery Response - these are the steps you take to extend
your core processes indefinitely and address your secondary priorities
- Restoration Planning Response - these are the steps you take to
restore your business to its pre
-incident level -
more info
January 8th, 2012
DRP for virtual data centers
Protecting application data from disasters is critical to keeping businesses
up and running. Yet traditional disaster recovery solutions were never intended
to address the needs of today's virtualized data center.

As a result, the cost and complexity of using traditional disaster recovery
products to address data replication needs in highly virtualized environments
forces many organizations to forego disaster recovery
altogether. -
more info
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