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IT Infrastructure - News
January 10th, 2008
Uptime the key issue that drives Disaster Planning
 There is an increase in the number of
companies and organizations requiring 24 x 365 days of IT uptime. In fact,
research indicates that 36% of enterprises indicate they will incur significant
revenue loss or other adverse business impact if they have even an hour or less
of downtime on their mission-critical applications.
Almost 15% indicate
they cannot tolerate any downtime. More and more organizations of all sizes now
require applications to be running and data to be always available. The needs of
these organizations go far beyond simply recovery, requiring an environment that
maintains business continuity during and immediately after a disaster. To make
it more interesting, the number and types of applications that require this
level of protection is very diverse.
In fact, in the enterprise space 14% of the businesses polled said they
cannot tolerate any application downtime. More than 58% cannot tolerate four
hours or less of application downtime. All told, more than 80% of
Enterprise-class and mid-tier respondents reported that they cannot tolerate
more than 24 hours of application unavailability2. What is even more interesting
is that survey respondents were not just from the
Financial Sector but also
included Government, Manufacturing, Retail and Health Care (including
Pharmaceutical). Some of the reasons for these survey results include the
following:
- Retail: The critical applications
that track point-of-sales data and enable inventory and distribution
require applications that are always available. Being able to react
quickly to changing conditions can mean the difference between
profitability and loss. Online shopping and the customerÂ’s experience are also
very important to retailers
, and downtime is not acceptable.
- Health Care: With the digitization of medical images and patient records,
retaining and ensuring availability of these applications and files is beyond
mission-critical. Especially when you consider the pervasive use of technology
in the operating room, effectiveness can actually be measured in the number of
lives, not just dollars, saved.
- Manufacturing: Competitive pressures drive companies to run as efficiently
as possible. Just-in-time manufacturing processes that coordinate shipments
from suppliers around the world demand 24 x 7 availability.
- Globalization: Companies are becoming increasingly dependent on a global
economy. Many have established key technology in “follow-the-sun” modes that
require 24 x 7 availability.
- Increased sensitivity to outages: Business continuity is now a
boardroom-level concern. In many cases, it is the CEO who mandates that the
business be fully protected. Even worse than an outage itself is the fallout
from negative press, loss of customer confidence and, for public companies,
potential impact to stock prices.
Regardless of the industry, the trend is clear: more businesses require
highly available solutions. Not only is this expanding along industry lines, but
we also see mid-tier companies requiring disaster tolerant
solutions.
-
more info
December 19th, 2007
FCC Requires Backup Power For Cell Sites
Christmas came a bit early this year for manufacturers of backup power
sources. The U.S. Federal Communications Commission has released rules mandating
that mobile providers and
local exchange carriers install backup power for cell sites and remote telecom
facilities. The rules are a direct response to the communications meltdown after
Hurricane Katrina. More recently, the bridge collapse in Minneapolis
demonstrated how fragile (and still inadequate) the system is. A
lesser publicized goal of the 700 MHz auction set for next month is to create a
national broadband emergency network. The rules will also require companies to
file a plan in six months about how they will meet the new
demands. -
more info
December 14th, 2007
Firmware - one more issue to address in your disaster plan
Storage system firmware updates are available as
major and minor releases. Companies like EMC Corp. typically provide a major
release for its Clariion  storage systems about once
a year while minor releases come out about once a quarter. Major releases
include significant enhancements to storage system features while minor releases
provide bug fixes for any issues in the major release. The problems that surface
should a company fall behind in its firmware upgrades are increased operational
risks as well as delays if fixes are needed.
The need to keep firmware current stems from
interoperability problems that emerge whe
n companies change their
Fibre Channel SANs. New operating systems, operating system and database
upgrades and new Fibre Channel SAN devices constantly introduce new capabilities
and features into the SAN. Though storage system vendors typically test for
these new features in these products before they are publicly released,
companies may need to apply a patch to use them.
Being down two or three major releases also gets
problematic. While vendors almost always support older major releases, new
patches are based on the last major release. If running an older release, a
company may need to wait while a special patch is prepared for them.
Planning firmware upgrades is an easy-to-overlook
component of system maintenance. But with many companies in lock-down at this
time of year and administrators likely having some free time, December is a good
time to plan for and then take the necessary steps to perform a firmware
upgrade. -
more info
December 5th, 2007
Erasing Files A Must For a Secure Environment
 When you delete a file from
your hard disk, it may seem as if it is gone forever In truth, however, this is
not the case. You must wipe it clear "serveral" times or someone can find
traces of the data that was there orginally.
The reason why file deletion is not as
thorough as it can be is a simple one; resource management. Actually overwriting
every bit of every file that is to be deleted will use more resources than would
be practical, for everyday use. And in fact, this simple file deletion is
usually sufficient for the basic userÂ’s
needs.
The
seemingly permanent process of file deletion actually leaves the file data still
on the hard disk. When a file is deleted, it is simply marked ‘deleted’, and
the space that it occupies on the disk is accordingly marked ‘ready for use’.
Hence, it may be overwritten when more disk space is required, but this is by no
means certain, unless the entire hard disk is filled with data.
 Now, the actual data that
make up the file is still on the hard disk, even after deletion. This makes it
available for recovery, usually done using specially designed data recovery
programs. MSDOS, in fact, has a built-in UNDELETE command which may recover
recently deleted files.
However, secur
ity considerations might necessitate the
complete erasure of a given hard disk or collection of hard disks. When
reassigning hard disks, for instance, or switching computers around,
confidential data might need to be deleted. To lessen the possibility that this
data is recovered, a hard disk wipe may be performed.
When a hard disk
wipe is performed, the entire area of the hard disk is actually overwritten with
random data. This means that the data that used to be on the hard disk becomes
much harder (practically impossible) to recover after such a process. Almost no
traces of the previous data that used to be on the disk is left, making a hard
disk wipe a secure improvement upon ordinary file deletion.
 The metadata or information on the
data that used to be on the hard disk is also wiped clean, since the entire
space of the hard disk is overwritten. The randomness of this data used to
overwrite depends on the algorithm used to generate it. Some hard disk wipe
programs give users the choice to select the algorithm they want the program to
use. However this is not as necessary for hard disk wipe programs as it is for
file shredder programs, which wipe individual files. This is because when it is
the entire hard disk that is wiped, the degree of randomness of the overwriting
data is not anymore as important.
Performing a hard disk wipe is often as
easy as clicking a few buttons in a specially designed hard disk wipe program.
Some programs are set to run automatically when a CD containing the program is
placed into the computer containing the hard disk to be wiped. This makes it
easier to perform batch wipes on many computers at once, and makes the hard disk
wipe a feasible security solution for multiple hard disks. -
more info
November 20th, 2007
Emergency Power Off Can Cause Havoc During a Disaster
EPO (Emergency Power Off), this feature on UPS
systems can cause many problems to the smooth running of the power protection
installation.
The primary reason for having this feature is to enable the UPS
system to be 'made safe' in the event of an emergency. Operation of the
Emergency Power Off will, with most uninterruptible power supplies, stop the
inverter and rectifier (charger) and disconnect the battery. Due to the
economics of size and cost, in a number of cases operation of the EPO circuit
may just stop the inverter.
 A typical
example of a situation when there is a need to remove power to equipment in an
emergency situation is in the case of fire. An un-interruptible power supply by
its very name means that when the building is isolated it will continue to
provide an output until the batteries are exhausted. The continued supply of
power in these situations can lead to additional fires as cables are damaged by
the original cause. The EPO in this situation is often connected to the fire
alarm panel and will operate on the second and subsequent detection of fire
within a defined area.
One of the major problems with Emergency Power Off
circuits is that when they are originally installed everyone understands the
concept and requirements to reset the circuit and restore the UPS system to
normal operation. However as the years pass this knowledge is forgotten and when
the UPS system suddenly stops for no reason it can take considerable time to
identify the circuit that is causing the problem.
In effect, your
un-interruptible power supplies suddenly are no longer uninterruptible once the
EPO has been activated.
You must be very careful where the EPO is
positioned, to avoid accidental or malicious use. Certainly each EPO needs to be
monitored and covered y CCTV at the very least.
 When the service
engineer is called to site, they are looking for a failure within the UPS
system, not normally the external circuits and re-establishing power to the load
can take longer than expected.
 Further
problems with EPO circuits can be caused during the original installation of the
UPS system where the designer, trying to make the operation of the EPO more
secure may also connect the under-voltage trips of circuit breakers supplying
the UPS system. This can make the service engineer's task even more daunting as
there are normally few circuit diagrams available at the time of the incident
and considerable time can be lost in tracing the circuits to restore supply to
the load. Typically, in spite of any perceived problems with the UPS system at
this time, the circuit to the maintenance bypass is not available either as it
has tripped due to the operation of the EPO circuit so power can still not be
restored to the load.
To assist with rapid restoration of supply to the
load at the time of installation a laminated circuit diagram attached to the UPS
system showing the circuit breakers feeding the UPS system, the load and their
locations. In addition the operation of the EPO circuit should also be shown.
-
more info
November 2nd, 2007
New Business Continuity Audit Program
Business Continuity Audit Program works
in concert with the Security Audit Program
Janco Associates announced the availability of its
awaited Disaster Recovery /
Business Continuity Audit Program.
Both of these audit programs are ones that either an
external auditor, internal auditor can use to validate the compliance of the
information technology function and the enterprise to ISO 17799, Sarbanes-Oxley,
HIPAA, and PCI-DSS.
The DRP/BCP audit program was created to work in
concert with the Janco IT infrastructure tools including;
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more info
October 24th, 2007
Good DRP Lets IT Staff Act In Advance of Wildfires
A wild weekend for the IT crew
(Computerworld) -- The
first warning that the CIO of Pepperdine University, had of the wildfire that
would threaten the Malibu, Calif., campus came when the power went out in his
home. It was 5 a.m. Sunday.
Within a matter of hours, brush fires came within 100
feet of the data center, and there was a point where we had serious concern that
the data center itself was going to be jeopardized.
Chester was not the only one on campus who moved into
action. Other administrators were responding as well, and by 5:30 a.m., the
campus administration had called a meeting of the university Emergency
Operations Committee.
On Sunday morning, however, Chester was by no means
certain of the fires outcome. IT staff had been paged, and a half-dozen staffers
were working to ensure that the data was safe.
Wildfires are an ongoing threat in the area, and the
university is prepared for that contingency as well as other threats. It
routinely sends its backup tapes to Iron Mountain Inc. for protection. In
addition, the latest tape backup copies were moved to a fireproof safe. The ERP
applications were shut down, and the hard drives were removed and also safely
stored. All that work was completed in 35 minutes.
The whole purpose of planning is to make sure you
have always got options so that when you find yourself in a situation, you
are familiar what those options are as opposed to having to think them through
with very little response time.
While the IT staff scrambled, the fire advanced
toward the data center building and nearby university administration building.
They had about 10 minutes notice that the fire was coming down the hill this
way.
Firefighters from Los Angeles County and other
jurisdictions acted immediately. There were about 25 firefighters in the way of
the advancing fire whose entire goal was to protect the buildings. They were
able to contain those fires and keep them from spreading further.
The Pepperdine University Data Center never went
offline, ensuring the campus of network services, including voice
communications. -
more info
October 13th, 2007
IT Infrastructure After a Disaster Solution Offered by IBM and CISCO
(IT
Jungle) When a disaster like Katrina hits, large swaths of infrastructure, such
as power grids and communication lines, are taken out, compounding the
difficulties of recovery. To help companies, organizations, and first-responders
cope during the first hours or days following a disaster, IBM and Cisco Systems
yesterday unveiled a new service that bundles electrical generators, phones,
satellite and wireless connections, Windows servers, and software into portable
units that can be transported by foot or truck into a disaster area.
 IBM's Business Continuity and Resiliency Services (BCRS) is no
stranger to disasters. The IBM division, like its primary competitor Sungard,
maintains scores of data centers across the continent running thousands of
servers that can be used to recover clients' operations and keep it going for a
while if their primary IT resources go down.
The Crisis
Response offerings are pre-bundled packages that are designed to provide a
one-stop emergency response communications network. Instead of forcing
companies, governmental organizations, and first-responder groups to work with
different vendors to assemble the equipment and communication services they'll
need to establish a presence at the site of a disaster, the Crisis Reponses
offering puts it all together for them.
IBM and Cisco
unveiled four Crisis Response offerings yesterday at FOSE. They include the
tactical communications kit (TCK), a suitcase-size kit that includes a BGAN
satellite antenna that provides up to 300 kbps of voice or data bandwidth that
can be shared among wired and wireless phones and computers. It ships with two
wired phones and four wireless handsets that nestle in the lid, but it can
support up to 16 phones, although only eight can be used at any given moment.
The offerings also include a "fog cutter" (FC) device, which is a
server-rack-size module that provides voice, data, and video capabilities as a
mobile or fixed asset.
 Moving up in size, we have the network emergency response
vehicle (NERV I), a sport utility vehicle (SUV) providing a medium-scale
network, communications and information-based services. At the top of the Crisis
Response food chain is the command network emergency response vehicle (NERV
III), a heavy-duty, six-wheeled truck that delivers a large-scale network,
communications, and information-based services.
Janco has all
of the Disaster Recovery and Business Continuity Templates that enterprises of
all sizes can use. -
more info
October 3rd, 2007
DRP should focus on more than natural disasters
 Historically, business continuity plans have tended to focus on
natural disasters: fires, floods, hurricanes and earthquakes. Security breaches
must also be part of the overall plan. A virus-driven system failure could
spread very quickly, compromising an entire world-wide enterprise. Any options
proposed by a continuity plan should comply with existing production security
standards and policies. Even if an enterprise is running in disaster mode,
security procedures should not be compromised. Some minor disasters should even
be engineered as way to gain entry to company systems and access to sensitive
information.
-
more info
September 25th, 2007
Mid-Size Business Disaster Recovery Plan a Must
In
enterprise level businesses, disaster recovery plans are often inadequate or
outdated and in small to mid-sized businesses the situation is even worse:
only a relatively small percentage have any form of plan. Why do so many
businesses have such a lackadaisical approach to disaster recovery planning?
Probably because it is a long and complicated process that ties up key
personnel, can be costly to produce, and will change over time so it has a
limited shelf life. And why spend time producing a document that may well never
be needed? But any enterprise that ignores a DRP is gambling that a disaster
will not strike and gambling with the livelihood of its employees and with the
investments of shareholders and stakeholders. Why take such an unnecessary
gamble? Why expose your business to such an unnecessary
risk? -
more info
September 21st, 2007
Compliance Regulations and Requirments Add to DRP and Business Continuity Planning
 Companies are now more accountable for how information is
stored, used and distributed - so it is imperative that data is managed and
controlled correctly. In the United States, new legislation around the privacy
of health and medical information enshrined in HIPAA rules, the need for
financial and accounting compliance to Sarbanes-Oxley and new SEC controls
related to share dealing scandals have raised the cost to business of
noncompliance. In Europe, the Data Protection Act, Basel II, FSA regulations and
EU94/96 are acting in the same fashion. All of this legislation forces companies
to provide clear audit trails to ensure that email from their employees complies
with financial disclosure and privacy regulations. In the United States and
Europe, fines for non-compliance are potentially crippling and jail sentences
for company directors who fall foul of the law are common. Businesses now have a
legal requirement to stop their employees from breaching
regulations.
-
more info
September 19th, 2007
Risk Assessment for your DRP / Business Continuity Plan
 Business continuity is when an organization establishes proactive
and reactive plans to help avoid crises and disasters, and quickly return to
business as usual, should they occur. Do you have plans and technologies in
place that prepare you for unexpected downtime?
Janco
Associates know how important continuous business operations can be in an
environment where one hour of system, application or web downtime can cost you
more than you can afford. To help and identify the risks you face, Janco has a
Business and IT Impact
Impact Questionnaire.
Take a few minutes to review the content of the
questionnaire which provides you key materials that look at risk froma a
business continuity concept to implementation viewpoint. This questionnaie
is designed for comfortable reading and navigation. -
more info
September 9th, 2007
Back-up as a Service Model and Portable Devices Raise Security Issues
With the advent of USB
large capacity storage and web based back-up services, the world of disaster
recovery and business continuity is rapidly changing. That is at the cost
of serious security risks for enterprises as critical and confidential
information is dispersed across many platforms and exposed to more opportunities
for theft and loss.
Violations to PCI DSS standards and Sarbanes Oxley Section 404
requirements are an area of focus that everyone needs to be concerned
about. The Security Manual Template
and Disaster Recovery Business Continuity Template address these
isses. -
more info
August 29th, 2007
Janco Disaster and Business Continuity Now the International Standard
Disaster Recovery Business Continuity Template Now Accepted as
the International Standard
Version 4.4 of the Disaster Recovery Business
Continuity Template has just been released by Janco Associates..
Park
City, UT – The Disaster Recovery
Business Continuity template has been sold to enterprise in over 65 countries
around the globe. With the release a of version 4.4 of the template it is
in complete compliance with Sarbanes-Oxley, HIPAA, ITIL (Ver 3), ISO 17799, and
PCI DSS.
M V Janulaitis the CEO of Janco said, "Our DRP /BCP Template has
been accepted by enterprise around the globe as the standard for disaster
recovery plan and business continuity plan creation." In response to that need
Janco has updated its "Disaster Recovery / Business Continuity Template" by
increasing the content of the template as well as updating the entire document
to be compliant with Sarbanes-Oxley, HIPAA, ITIL (Ver. 3), ISO 17799, and PCI
DSS.
The Disaster Recovery Business Continuity Plan has
been purchased for use in over 65 countries around the globe
including:
- Angola
- Australia
- Austria
- Bahamas
- Barbados
- Belgium
- Belize
- Bermuda
- Brazil
- Bulgaria
- Canada
- Cayman Islands
- Columbia
- Croatia
- Czech Republic
- Denmark
- Egypt
|
- Finland
- France
- Germany
- Greece
- Honduras
- Hungary
- Iceland
- India
- Indonesia
- Israel
- Italy
- Jamaica
- Japan
- Jordan
- Kenya
- Lebanon
- Lithuania
|
- Macao
- Malta
- Mexico
- Mozambique
- Namibia
- Netherlands
- New Zealand
- Nigeria
- Norway
- Panama
- Philippines
- Poland
- Portugal
- Puerto Rico
- Qatar
- Republic of Ireland
- Romania
|
- Russia
- Saudi Arabia
- Singapore
- South Africa
- South Korea
- Spain
- Sri Lanka
- Swaziland
- Switzerland
- Taiwan
- Thailand
- Trinidad & Tobago
- Uganda
- United Kingdom
- United States
- Venezuela
- Zambia
|
The Disaster Recovery Business Continuity Plan has
been purchased for use in government, public, and private enterprises in
almost all industries including:
- Federal Government
- State Governments
- Local Governments
- Law Firms
- Think Tanks
- Chemical
- Telecommunication
- Real Estate
- Manufacturing
|
- Universities
- School Districts
- Consulting Firms
- Banks
- Financial Service
- Investment Banks
- Credit Unions
- Outsourcers
- Property Mgt
|
- Heavy Industry
- Light Industry
- Distribution
- Retail
- Hospitality
- Energy
- Insurance
- Medical
- ISPs
|
- Application Development
- Construction
- Graphics
- Entertainment
- Paper Products
- Defense
- Aerospace
- Media
| -
more info
August 28th, 2007
Is Your Disaster Recovery / Business Continuity Plan up to date?
It
used to be easy to create a Disaster Recovery plan. You would back up your mainframe every
evening or at least over the
weekend and then ship the backu-up tapes off-site. Now you have to worry about much
more.
-
Mainframe
-
Departmental File
Servers
-
Branch Offices & Retail
Locations
-
Wireless Network File
Servers
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Data at Outsourced
Sites
-
Desktop
workstations
-
Laptop Work
Stations
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PDAs and Smart
phones
The latest version of JancoÂ’s Disaster
Recovery / Business Continuity Template addresses each of these areas. Click here to download the Table
of Contents for the template.
-
more info
August 16th, 2007
(IT Business Edge) Are municipal wireless projects better
positioned as primarily infrastructure to aid government and business or
consumers and tourists? Of course, an existing network, no matter who it
primarily serves on a normal day, can be put to good use in an emergency.
We're not too sure how great the technical differences are between the two
approaches. The point is that the distinction can be vital during the critical
funding phase. It's instructive to examine the story of how the subsidiary of
U.S. Internet that is working on Wireless Minneapolis pitched in when a bridge
spanning the Mississippi collapsed. As the tragedy unfolded, the subsidiary
disabled the network's paid log-in process, thus making connectivity freely
available. Within hours, about six times the normal 1,000 paid users were on the
system. -
more info
August 13th, 2007
Disasters Don't Care If You're Ready
Unforeseen
events that disrupt business will happen. It's just a matter of time. Disasters
impact everyone, but technology is usually burdened the most because it's your
job to get the operation back up and running! So, you never want to get stuck
without a plan.
The
Disaster
Recovery Plan Template is a freshly-updated resource available to
subscribers that will quickly and logically guide you through the planning
process. From viruses to hurricanes, this resource will help your company
respond to any type of technology-related disaster and minimize your business
downtime.
Make Sure Your Business is Not a Casualty of
the Next Big Disaster
The Disaster Recovery
Plan Template is a practical tool that can help any
organization work through the nuts and bolts of disaster recovery planning.
Taking a consequences-based approach, this resource will help your company
respond to multiple types of technology related disasters, from virus incidents
to hurricanes.
This newly updated package,
produced by Janco Associates, has all of the information and tools you need to
prepare Disaster Recovery Plan documents that meet your business specific
needs. -
more info
August 9th, 2007
Cisco Web Site Goes Down!!!!!
(Computerworld) -- A power outage
caused by an accident at a San Jose, Calif., data center blacked out the
Cisco.com site for three hours today.
Cisco was able to communicate the problem over its
official blog, but word about the cause came via e-mail from
a spokeswoman at 5 p.m. EST.
We have traced the cause of the issue to an accident
during maintenance of a San Jose data center that resulted in a power outage in
that facility, the spokeswoman said. We would like to thank our customers and
partners for their patience. We expect to resolve the issue shortly.
Users around the U.S. reported the outage sometime
before 2 p.m. EST via various blogs, and then noted that service was restored
about 4:50 p.m. EST.
Cisco did not describe the duration of the outage or
exactly what happened and why a backup system was not available to quickly
restore service, as would be common with a large Web site -- especially one run
by the largest networking vendor in the world.
Bloggers questioned what was happening, and asked
whether such a normally resilient site could have been attacked before they
found out about the data center accident.
With all its mighty power, network behemoth's main
website www.cisco.com is down, wrote slidersv at Slashdot. No news describing the reason as
of now. I have tried accessing the site for the past hour, since our operations
heavily rely on Cisco online documentation, with no luck. After all the advocacy of
high-availability, security and performance.... Oh, the irony.
-
more info
August 9th, 2007
Business Contunity is now more of a challenge
With
expectations for system availability continually increasing and more businesses
relying on 24 x 7 mission-critical applications, disaster recovery planning has
risen to the forefront of IT's priorities. But complexities and costs associated
with implementing a comprehensive data protection strategy often keep the vision
from becoming reality, whether due to time, bandwidth and budget
restraints.
The
DRP / BC is the one answer that we can all agree on. It is current, meets
all mandated needs like Sarbanes-Oxley, and is compliant to
ITIL. -
more info
August 1st, 2007
Back-up Power Failure Shuts down Major Web Host Provider
(IDG News Service) -- SAN FRANCISCO -- A Web hosting
company cited a faulty controller as the reason its backup electrical system
failed during a San Francisco power outage last week, dousing the Web sites of
several customers.
Service was interrupted to 40% of 365 Main Inc.'s
customers when an electrical surge caused Pacific
Gas & Electric Co., the local utility, to
shut off power. Three of 10 backup generators failed to start at 365 Main, and
the Web sites Craigslist.com, RedEnvelope.com, Yelp.com, Technorati.com and others went
down for about 45 minutes.
365 Main traced the generator failures to a
weakness in a controller in backup diesel generators. An incorrect setting on
the device -- called a DDEC, for Detroit Diesel Electronic Controller -- was not
allowing it to correctly reset its memory. Erroneous data left in the DDECs
memory subsequently caused the diesel generators to misfire or fail to start,
the company said.
365 Main corrected the settings on all the generators
at its San Francisco data center and at another center it operates in El
Segundo, Calif., because both use the same model of generators from Hitec Power
Protection Ltd. Three other 365 Main data centers use other Hitec models.
The power outage resulted in 365 Main breaking the service-level
agreements it has with its client Web sites. As a result, 365 Main said it will
refund a portion of the monthly Web hosting fee that clients pay.
Even with last weeks outage, the San Francisco data
center has delivered 99.9942% uptime, but that is no consolation to clients
whose Web sites were out of service.
What we learned from this is that
there remains a delta between any number of 9s and perfection.
-
more info
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